At Lucy Voyager, we strive to ensure your complete satisfaction with every purchase. If you are not fully happy with your order, we offer a straightforward return and refund process.
Returns Eligibility
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Items must be returned within 7 days from the date of delivery.
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Products must be unused, unwashed, and in original condition with all tags and packaging intact.
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Items that are damaged due to misuse or negligence are not eligible for return.
How to Initiate a Return
To start a return, please contact our support team at [email protected] with your order number and reason for the return. We will provide you with detailed return instructions.
Please do not send any items back without contacting us first. Unauthorized returns will not be processed.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be issued via your original method of payment (or as store credit, depending on your request) within 5–7 business days after we receive the item.
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If your refund is delayed, please allow time for your bank or financial institution to process it.
Exchanges
We currently do not offer exchanges. If you wish to get a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 48 hours of receiving your order. We will make it right at no extra cost to you.